Need Help?
Do you need help placing an order or have questions regarding service?
Cool Springs Press in a publisher of gardening books. If you would like to become a reseller of our books, you may use this site to open an account and purchase books for resale. If you are buying books for your personal use or a gift, you can purchase our books at the Garden Bookstore, www.gardenbookstore.net.
For reseller assistance with your order, please contact:
Reseller Services
Brooke Tolzmann
btolzmann@coolspringspress.com
615-277-5553
Reseller General Policies
Methods of Payment
You can order through this web site using your credit card for payment. For purchases made on this site, we accept Master Card, Visa, Discover and American Express. If you like to pay by check or money order, please contact us to make arrangements.
Sales Tax
Tennessee merchants will be required to provide us will a sales tax certificate from the State of Tennessee according to Tennessee sales tax law.
Shipping
We make every effort to ship your order as quickly as possible. We will ship most of our in-stock merchandise within 48 hours of receiving your order.
Shipping Charges
Shipping and handling charges will be $10.00 for your first five books and $2.00 for each additional five books. Shipping and handling charges are based on the total number of books shipped to each delivery address. Ground service takes 5-10 business days. We cannot ship to a PO Box.
Express Delivery
Please contact us for express shipping rates.
International Orders
Please contact us for international shipping rates. Canadian and international orders must be paid in U.S. funds.
General Returns Policy
You may return new, unopened items sold and fulfilled by Cool Springs Press within 30 days of delivery for a full refund. Items should be returned in their original product packaging. We'll pay the return shipping costs if the return is a result of our error. Please contact us for return instructions.
You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days). We'll notify you via e-mail of your refund once we've received and processed the returned item.
Your Privacy
Your privacy is very important to us. We strive to keep your personal and business information confidential. Your understanding of our Customer Privacy Policy will assist us in providing you with an exceptional customer experience.
